Privacy Policy

Last Updated: May 08, 2026

At Amar Sell Auto, we are committed to protecting your privacy and the data of your customers. This Privacy Policy explains how we collect, use, and safeguard information when you use our platform and services.

1. Information We Collect

We collect information to provide better services to our merchants. This includes:

Account Information: Name, email, phone number, and business details when you register.
Customer Data: Information you import or collect from your customers (names, phone numbers, addresses) for order verification and shipping.
Communication Data: WhatsApp message logs, AI voice call recordings, and DTMF (keypad) responses.
Transaction Data: Details of deposits, withdrawals, and subscription payments.

2. How We Use Your Information

We use the collected data for the following purposes:

Automation Services: To execute AI Voice calls, send WhatsApp messages, and automate courier submissions.
Fraud Prevention: To analyze order patterns and generate Fraud Scores to protect your business.
Service Improvement: To troubleshoot technical issues and enhance our AI and system performance.
Communication: To send you system updates, security alerts, and support responses.

3. Data Sharing and Third Parties

We do not sell your data. We only share information with trusted third parties necessary to provide our services:

Courier Partners: Providing order details to companies like Steadfast or REDX for shipping.
Payment Gateways: Processing secure transactions through providers like SSLCommerz, bKash, or Nagad.
AI Providers: Utilizing Google TTS or AI services for voice automation.

4. Data Security

We implement industry-standard security measures, including:

2FA & OTP: Protecting account access with Two-Factor Authentication.
Encryption: Using SSL/TLS encryption for data transmission.
Access Control: Restricting data access only to authorized personnel and system processes.

5. Your Rights

As a user of Amar Sell Auto, you have the right to:

Access, update, or delete your personal and business information.
Export your contact lists and transaction history.
Opt-out of specific marketing communications.

6. Cookies and Tracking

We use cookies to improve your dashboard experience, remember your preferences, and analyze platform traffic. You can manage cookie settings through our GDPR Cookie Management tool.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via your dashboard notification manager or email.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us through the Support Ticket system in your dashboard.